Customer care

Payment Options

Shopping with ELDMOOR is safe and simple. All prices are shown in US dollars.

Accepted payment methods

  • Credit & debit cards: Visa, Mastercard and American Express
  • Apple Pay
  • Google Pay

When will I be charged?

Your payment is processed when you place your order. If an item turns out to be unavailable, we'll let you know right away and refund it in full to your original payment method.

Security

Our checkout runs on Shopify's PCI DSS–compliant payment platform and every transaction is encrypted with SSL. We never see or store your full card details — and with Apple Pay or Google Pay, your card number isn't shared with us at all.

Payment declined?

Most declines come from the card issuer — for example a billing address that doesn't match or a security check by your bank. Please double-check your details or try Apple Pay or Google Pay. Still stuck? Email us at contact@eldmoor.com and we'll help.

Questions? We’re here to help.

Email contact@eldmoor.com — a real person replies within a few hours.